REMY's skincare ranges will work differently for everyone, even if you are using the same product range as your friend.  Your friend's skincare issues, and nutrient balance are unlikely to be exactly the same as yours and your body will metabolise the provided nutrients differently to your friends dependent upon your lifestyles, diets and normal metabolism.  

REMY products contain the optimum nutrients your skin needs for the different stages of your life to provide anti-aging or menopausal assistance to help your skin be in optimum condition from the inside and out to help your skin be healthy and radiant  

All our products are fragrance free as we realise some people have sensitivities to fragrances and also, we don’t want our products to overpower your favourite perfume.  However, the natural botanical scent of our ingredients may be detectable such as the liquorice extract used in our Replenish My Skin night-time serum.

Our products are as natural as possible. 

All known allergens are stated on bold on the ingredients for each product. our main allergens are:

Fish from marine collagen found in our Rebalance My Skin food supplement and Replenish My Skin night-time serum and Replenish My Skin food supplement.

Soy from the soybean oil in our Rebalance My Skin night-time serum and

Soy from soya bean extract in Rebalance My Skin food supplement

Soy from sodium Hyaluronate (hyaluronic acid) in Replenish My Skin night-time repair serum

Unfortunately, as our products contain collagen from a cruelty free animal source, they are not suitable for vegetarians or vegans. We do however endeavour to work with our suppliers to seek an alternative form for product developments and future product lines.

Yes, our products are gluten-free. Our Rebalance My Skin range does contain soy, this is from a gluten free soybean product. 

All our ingredients and materials used in preparing these products are sustainably and ethically sourced. 

Our products are certainly NOT tested on animals; no animal should suffer for the sake of human's beauty and that is also why our product will not contain palm oil. 

Throughout our founder's academic career, she worked to develop animal-free alternatives for medical research and this is also a belief that is upheld and carried forward into the development of these fabulous cruelty-free skincare products. 

The investment comes from using BOTH REMY’s night-time serum AND REMY’s food supplement because each range is scientifically formulated to provide the optimum nutrients for your life stage from the inside and out and will help replenish or rebalance any nutrient deficiencies that your skin requires to be healthy and radiant.  However, they can be used individually and great results can be achieved that way but it would be inside OR out rather than both.

REMY's Rebalance My Skin food supplement capsules and REMY's Replenish My Skin food supplement capsules are formulated so that you only need ONE capsule per day.  This does mean that our capsules are rather large and if you cannot swallow them then they can be opened and the contents sprinkled onto your cereal/drink or whatever food drink you like!

Let’s be honest here – taking it whenever you remember to is more effective than taking it not at all!

But supplements are best taken with food or drink in the morning, afternoon, or early evening to help your stomach peristalsis and digestion of the supplement and to allow effective nutrient absorption into the bloodstream all of which slows down with circadian rhythm at night.

REMY's products are best positioned to be where you remember to use them each day; night-time serum in the bathroom near your toothbrush and food supplement in the kitchen near your drink making perhaps? If you feel you want to keep these products in the refrigerator then that is not a problem. 

It is advisable to keep these products out of reach of children and in a cool, dry place away from direct sunlight to avoid any spoilage. 

REMY's night-time topical face serums are supplied as 30 mL and are calibrated to dispense to give the user a 2 month (60 day) supply when using 2 pumps per use.

REMY's ingestible food supplements are supplied as 60 capsules and so give the user a 2 month supply with the recommended dose of 1 capsule taken each day.

When unopened our products have a shelf life of 2 years but once opened, they should be used within 6 months to ensure optimum efficacy.   

REMY's food supplement is to support a normal healthy diet and taking a food supplement for sustained periods is not for everyone or you may want to take a break from it. If you have been taking the supplement for a while the beneficial effects of the nutritional support upon your skin do not instantly disappear and if you decide after a break you want to continue then you can start again any time

No, REMY's products have no known undesirable side effects. We work closely with our UK-based manufacturers to ensure that our ingredients are as natural, safe, and effective as possible. 

We currently are offering 2 product range: Replenish My Skin and Rebalance My Skin. 

Both have been formulated with the average female adult’s daily recommended nutritional intake in mind. This means that REMY's current products are suitable for women over the age of 18.  

REMY's products are unlikely to have any adverse effects on medications, and all ingredients meet the necessary regulations prior to, during, and after manufacture. However, it is always worth consulting a medical professional if you are taking prescription medication either topically or ingested. 

It is always worth discussing any food supplements with your doctor when embarking on new therapies such as hormone replacement therapy (HRT) as genistein in REMY's Rebalance My Skin food supplement is structurally similar to estrogen and although unlikely it may affect other estrogen therapies. 

REMY's food supplements are formulated to support healthy radiant skin growth at different life stages and not to support the nutritional need of a body in general. 

If you have other nutritional needs that are not being met through your diet alone then be sure to take a look at our ingredients and the other supplement you intend to ingest to ensure that you are not exceeding the RDA for any of the nutrients. 

Our products are natural and safe but we are honest here at REMY and whilst you are pregnant or breastfeeding your skin is normally in hormone-producing overdrive to support your baby’s life so we think this is a life stage that is best left untouched and allows your body to just be amazing and to radiate that pregnant or new mother glow. When those sleepless nights from your children not sleeping start to take then would be the time that our antiaging products would be ideal for you, however, it is always advisable that if you are breastfeeding to consult your doctor before taking any new food supplements as your nutritional intake will directly influence your baby's nutritional source too. 

All known allergens are stated on bold on the ingredients for each product. our main allergens are:

Fish from marine collagen found in our Rebalance my skin food supplement and Replenish my skin night-time serum and Replenish My Skin food supplement.

Soy from the soybean oil in our Rebalance My Skin night-time serum.

Soy from soya bean extract in Rebalance My Skin food supplement.

Soy from sodium Hyaluronate (hyaluronic acid) in Replenish My Skin night-time repair serum.

If an allergic reaction should occur, stop using the suspected product.  If the reaction does not clear quickly, please seek medical attention and advice taking the suspected products with you to show the ingredients. Please also contact us at enquiry@remyskincare.com so that we can record and investigate the adverse reaction. We will ask you to provide information about yourself, the specific product and the circumstances and may also ask for permission to communicate with your own doctor but rest assured that all information will be kept confidential in accordance with EU data protection legislation. We would also ask you to return the product to us at our cost so that we can identify the exact product and determine what investigative steps are required.

We work closely with our UK based manufacturers to ensure our product ingredients meet all of the relevant safety and quality assurance criteria and that our food supplements are within recommended daily guidelines yet being at beneficial quantities. If you have any doubts about taking this product consult a healthcare professional before use. 

In the Shopping Basket you can see your selected products, quantity and total price including shipping costs. You can edit the contents of your Shopping Basket at any time, which will recalculate the price of your order. To complete your purchase, click ‘Buy Now’ to place your order.

You will be able to enter your discount code in your basket before proceeding to checkout, please ensure that the code is entered as received, with no additional space or character.

If you haven’t received a discount code yet, then Subscribe here so you don’t miss out on our fabulous offers.

This unfortunately does happen when our supply chain has not kept up with demand particularly when we have had a surge in orders rather than a steady stream.  But fear not we can quickly remedy this and if you are running out of your current supply do let us know and we can inform you as soon as the new stock arrives.

If you are new to REMY's combined skincare and we are out of stock but don’t want to miss out next time, then register your interest HERE and you can be among the first to know about our restock and be on your way to fabulous healthy skin from the inside and out!

We accept all secure and trusted methods of payment,major credit and debit cards.

Unfortunately, we can’t amend your order once it’s been placed. Please get in touch by following the procedure to cancel your order. Once you’ve cancelled your order, you’ll be refunded within 14 days and can then place a replacement order. See here for our full refund policy

You will be charged upon order placement. Your products will be shipped within one working day. (Mon-Fri) if placed before 12pm. You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs.

If your payment has been declined, please contact your bank to check the reasons.

If you have another means of payment, you can restart the order process.

If your payment has been declined, please contact your bank to check the reasons.

 If you have another means of payment, you can restart the order process.

All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. We do not have direct access to your payment details.

When you begin checkout to help ensure that your shopping experience is safe, simple and secure, we use Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. When SSL is required and enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. The addition of the ‘s’ indicates that you are in secure mode.

We do not offer subscription services as we know that this can lead to unexpected deliveries if you forget to cancel the order and as we operate as an honest skincare company, we don’t want that to happen to you.  Instead, we are happy to offer you reminders for when you need to reorder your 2 -month supply in plenty of time.  These reminders can be opted out of at any time.

We offer free delivery on all orders to the UK.

For Shipping outside the UK our prices are dependent upon the quantity and therefore weight of the order. For costs and futher information our full shipping policy can be found in the link.

We deliver to most countries worldwide.

Details of this and our full shipping policy can be found HERE.

Don’t panic! Contact us directly at enquiry@remyskincare.com as soon as possible stating your order number and correct shipping address and we shall do our best to rectify the address so your order can be dispatched to you as soon as possible.  Please be aware that if your order has already been dispatched than we are afraid that it will not be possible to change your address or cancel the order. In this instance we can’t be held responsible for failure of delivery and your order will be returned to us, at this point we will refund your goods and contact you to let you know.

Your parcel will be delivered either by Royal Mail and Parcelforce and you’ll receive tracking information as soon as your order is dispatched. From time to time, we may use other delivery providers, but this will be clearly stated on your dispatch email so you can track your lovely goodies!

Yes, you can track your delivery with the tracking link that will be sent to you in your dispatch e-mail.

Sometimes your emails from us will go into Spam/Junk folders instead of your inbox. You can save the email address we use to send your order notification emails into your contact list/address book, to avoid that happening again.  

If you have checked your spam/junk mail and your order confirmation and/or shipping email is not there checked then we understand you will then not have an order number.  Please contact us at enquiry@remyskincare.com  and we can check the order for you. Please include your email address, billing address, full name and payment method used.

Unfortunately, there is no click and collect option at present.

If you’ve missed a delivery or the parcel wouldn’t fit through your letterbox don’t worry, the courier will attempt to deliver on another occasion at no extra charge. There is of course a limit to the amount of times deliveries can be attempted so please be aware that in some rare occasions an extra delivery charge cost may be incurred, so please get in touch if you’re having ongoing issues.

If the parcel doesn’t find its way to you, whether that’s multiple failed deliveries (Royal Mail, Parcelforce or DHL will try to deliver to you three times) or we can’t get in touch with you then your goods are returned to the depot and then on to our warehouse. At this point we assume the order is no longer valid and return the cost of your goods to the payment method you used to place your order. If you're having issues with delivery the best people to contact in the first instance is the provider e.g. Royal Mail, Parcelforce or DHL to re-arrange, but if you’re having ongoing issues please do let us know.

If after a failed delivery to you (caused by your failure to take delivery), you do not re-arrange delivery or collect them from a delivery depot, we may charge you for storage costs and any further delivery costs.

Our packaging is fully recyclable.  The actual products are packaged in recyclable glass containers with recyclable lids and dispensers and hygiene seals.  These are then packaged into crafted recyclable cardboard presentation boxes and then shipped in carboard packaging. If shipping internationally we may also use biodegradable bag to ensure that your products are not damaged in their long distance transit.

We are so sorry that our delivery service has not performed well. To ensure we’re offering the best possible customer service we’ll ask you to email photos of the damaged/broken items, so please don’t throw away the boxes and/or packaging your items arrived in. We might ask you to return the goods for further investigation. We will inform you to which address you need to return it. Please get in touch as soon as possible at enquiry@remyskincare.com and we will do our best to rectify the situation in accordance with the Consumer Rights Act 2015.  Full details of this can be found in our refunds and returns policy.

Oh dear, we are sorry that this has happened, our packing department are human, and mistakes can be made, please contact us within 14 days of receiving the wrong item and we shall help resolve the situation in accordance with the consumer rights act 2015 To ensure we’re offering the best possible customer service we’ll ask you to email photos of the wrong product and we may ask you to return the goods at our cost. We will inform you to which address you need to return it. Please get in touch as soon as possible at enquiry@remyskincare.com and we can get you back on track to receiving the correct order or a refund.

We are sorry to hear this, our orders are tracked and if your order has not arrived, please do contact us at enquiry@remyskincare.com and we will help track where it is on its journey and resolve the situation.  Please include the order number in your email.

For most goods bought online you have the right to change your mind within a 14-calendar day cooling off period without giving reasons and receive a full refund in accordance with your legal right to withdraw from an online purchase under the Consumer Contracts Regulations 2013.

The cancellation period is 14 days from the day on which you or a third party designated by you took possession of the goods. To exercise your right to change your mind, you can e-mail us at: enquiry@remyskincare.com

The Consumer Contracts Regulations 2013 state that there are instances where you do not have the right to change your mind. You don't have the right to change your mind in respect of: 

Personalised goods; and goods sealed for health protection or hygiene purposes, including cosmetics, once these have been unsealed. 

Therefore, because our current products are classed as sealed items and cosmetics then to be eligible for a return, your item must be unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.  In the case of cancellations, the cost of returning the products is at your cost. Further details can be found in our refund and exchange policy.

We are afraid not; this is because our current products are classed as sealed items and cosmetics that need to remain sealed in order to ensure they remain hygienic and safe if we wanted to resell them.  This is in accordance with the Consumer Contracts Regulations 2013 which state that there are instances where you do not have the right to change your mind. You don't have the right to change your mind in respect of: 

Personalised goods; andGoods sealed for health protection or hygiene purposes, including cosmetics, once these have been unsealed. 

Therefore, because our current products are classed as sealed items and cosmetics then to be eligible for a return, your item must be unused, unopened and with all security seals still attached. 

Further details can be found in our refund and exchange policy.

You will need to post the item/s back to us; we will advise which address to send it to in or communications when you notify us of the return. Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

When we receive your returned item/s they will be inspected. We will then send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 14 calendar days, and a credit will automatically be applied to your original method of payment.

Further details can be found in our refund and exchange policy.

We will refund you promptly and at the latest within fourteen days after we receive the goods from you. Further details can be found in our refund and exchange policy.

If you have received notification that we have issued a refund but haven’t received the refund yet, it is best to first check your bank account again. Next contact your bank as there is often some processing time before a refund is posted.  Further details can be found in our refund and exchange policy.