General Terms & Conditions
GENERAL TERMS AND CONDITIONS
1) GENERAL INFORMATION
All orders for goods made through REMY Skincare Ltd’s ("REMY SKINCARE", "us", "we") website at www.remyskincare.com
("REMY Skincare E-Shop"), are subject to these General Terms and Conditions ("GTC"). These GTC govern our relationship with you. We may change these GTC at any time, so please regularly check for updates. The version of these GTC published at the time of your order will apply to that order only. We last updated these GTC on November 1st 2022.
If you have any queries or complaints regarding the REMY Skincares E-Shop, or these GTC, please contact us at enquiry@remyskincare.com
www.remyskincare.com may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws and regulations regarding the REMY Skincare E-Shop, and any transactions conducted on or through it.
2) OUR CONTRACT WITH YOU
You can choose goods from the assortment available on the REMY Skincare E-Shop and add them to the shopping basket by clicking the button "Add". By sending us an order request by clicking on the button "Buy now", you make a binding offer to purchase the goods added to the shopping basket.
Before sending the order, you can view and make changes to the order at any time. Changes can be entered in the shopping basket and saved for the subsequent order process.
Upon receipt of your order, we will confirm receipt of that order on screen and list the details of it via the REMY Skincare E-Shop. This confirmation does not constitute an acceptance of your offer, but only informs you that we have received your order.
A contract between you and REMY Skincare for the purchase of the goods will only come into existence only once you have received an order acceptance sent to you by separate e-mail. If we are not able to accept your order, for example because the goods are out of stock or because of unexpected limits on our resources which we could not reasonably plan for, we are not obliged to accept your order and can refuse to accept it accordingly. In that case, a contract will not come into existence. We will inform you immediately if we are unable to accept your order, and, if applicable, refund any payments already made.
If the information on the goods (e.g. Price etc.) In the REMY Skincare E-Shop is incorrect despite careful checking by us, we may refuse to accept your order as above, but make you a new offer instead based on the correct information, which you are free to accept or reject.
We keep copies of each contract. The contract language is English. We will send you a copy of the GTC that apply to your order with the confirmation email. You can view the current version of these GTC at any time on our website: www.remyskincare.com
3) CONTRACTING PARTY
The contract is concluded with REMY Skincare Ltd, a company registered in England and Wales. Our company registration number is 11852334 and our registered office is at: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Please see also see our contact details at clause 1 (General Information) above.
4) OUR GOODS AND PACKAGING
Please be aware that the images of goods and packaging on the REMY Skincare E- Shop are for illustrative purposes only and there may be minor deviations to them.
5) PRICE AND PAYMENT
All displayed prices are in Pound Sterling (GBP) including VAT, and do not include delivery costs. The prices displayed on the order page at the time of order applies in each case. The cost of delivery will be displayed to you on the REMY Skincare Online Shop. You receive FREE standard delivery on orders delivered within the UK excluding Northern Ireland.
We take all reasonable care to ensure that the prices for the goods and delivery advised to you are correct. However, please see Clause 2 for what happens if we discover an error in the price of your order.
Payment must be made by credit card (mastercard or Visa) or debit card. Payment by sending cash or cheques is not possible. All card payments are handled by a third-party secure payment gateway. After successful completion of the payment process, the amount equal to the purchase price, plus delivery charges will be debited from your bank account. You must pay for the goods and delivery costs before we dispatch them.
We will take payment at the time you place your order but please note that this doesn't mean that we have accepted your order.
If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
6) DELIVERY
During the order process we will let you know when we will provide the goods to you.
The delivery is made to the delivery address indicated by you when submitting your order. REMY Skincare only delivers worldwide. The delivery time for standard delivery within the United Kingdom is 2-3 business days, EU 3-5 business days, Rest of World 6-7 business days. If your delivery address is outside of the UK or EU, you may be required to pay import duties and taxes when your order reaches your country.
These and any additional charges for customs clearance are YOUR responsibility.
We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
If after a failed delivery to you (caused by your failure to take delivery) and you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
The goods will become your responsibility and you will own the goods from the time we deliver the goods to the address you gave us.
7) CANCELLATION RIGHT
We endeavour to provide quality products and want you to be satisfied with your purchase from REMY Skincare.
Note that where you have purchased one of our products from a Third Party retailer, you must contact them should you wish to arrange a return.
If you have purchased your goods directly from REMY Skincare then should you for any reason be unhappy with your purchase feel free to return the product for a full refund of the price of the product (shipping costs not included) within 14 calendar days of receiving them.
For most goods bought online you have the right to change your mind within a 14-calendar day cooling off period without giving reasons and receive a full refund in accordance with your legal right to withdraw from an online purchase under the Consumer Contracts Regulations 2013.
In order to change your mind within with the cancellation period, it is sufficient to send the notification to exercise your right to cancel before the end of the 14-calendar day period. The cancellation period is 14 calendar days from the day on which you or a third party designated by you took possession of the goods.
The Consumer Contracts Regulations 2013 state that there are instances where you do not have the right to change your mind.
You don't have the right to change your mind in respect of:
- Personalised goods; and
- Goods sealed for health protection or hygiene purposes, including cosmetics once these have been unsealed.
Therefore, as our current products are included in this to be eligible for a return, your item must be unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.
To exercise your right to change your mind, you can call us or send us an e-mail:
Email:
enquiry@remyskincare.com
Model cancellation form
If you want to cancel the contract, please fill out this form and send it back to REMY Skincare e-Shop, e-mail: enquiry@remyskincare.com
- I/we (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date
(*) Delete as applicable.
____________________________________
Consequences of Cancellation
If you change your mind and cancel the contract prior to dispatch REMY Skincare will refund all payments received from you, including delivery costs (with the exception of partial cancellations, and additional costs resulting from where you paid for a different type of delivery other than the cheapest standard delivery offered by REMY Skincare, promptly and at the latest within 14 calendar days from the day on which REMY Skincare receives your cancellation.
If you change your mind and cancel the contract after goods are dispatched REMY skincare will refund all payments received from you, excluding delivery costs (with the exception of partial cancellations, and additional costs resulting from where you paid for a different type of delivery other than the cheapest standard delivery offered by REMY Skincare), promptly and at the latest within 14-calendar days from the day on which REMY Skincare receives the goods back.
For these refunds, REMY Skincare will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. REMY Skincare may refuse to make any refund until we have received the goods back or until you have provided evidence that you have returned the goods to REMY Skincare, whichever is the earlier. You must return the goods without delay and in any event no later than 14-calendar days from the date on which you notify REMY Skincare of the cancellation of the contract as set out above.
You must pay the costs of returning the goods. You will also be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods. We may reduce any refund accordingly if this is the case.
8) PROBLEMS WITH THE GOODS
Product related questions: if you have any product related questions, feedback and complaints about the products or if you wish to exercise your legal rights to reject goods for reasons that relate to the Consumer Rights Act 2015 which states your products must be as described, fit for purpose and of satisfactory quality which will apply if your product arrives broken or damaged. If you feel that any product you receive from REMY Skincare is not fit for purpose or of satisfactory quality, then you may have a legal right to have the product refunded or replaced, depending on the amount of time that has passed since the product was received by you, in which case please contact us at: enquiry@remyskincare.com
We will ask you to see photos of the goods, and if necessary, we will ask you to return the goods for further investigation as stated in Clause 9 (Return of goods).
9) RETURN OF GOODS
In order to simplify processing, REMY Skincare ask you to take the following into account when returning the goods:
In case of cancellation:
Please return the goods to us in their original packaging.
Return charges are at your cost in case of cancellation.
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
Contact us at enquiry@remyskincare.com for which address to send the return to.
In all other cases:
REMY Skincare can ask you to return goods if necessary, for further inspection.
Return the goods to us in their original packaging.
You can retrieve a shipping label via customer service at enquiry@remyskincare.com
Alternatively, you can arrange for delivery yourself. Our customer service at enquiry@remyskincare.com will inform you how we will refund this, and to which address the goods need to be returned.
In all instances:
Once your return is received and inspected, REMY Skincare will confirm the receipt of the return by e-mail. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 14 calendar days, and a credit will automatically be applied to your original method of payment.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.
If you have any questions, please email us at: enquiry@remyskincare.com
10) USE OF THE STORED DATA / DATA PROTECTION
We will only use your personal information as set out in our data protection policy.
11) NO SALES TO BUSINESS USERS
The goods offered in the REMY Skincare E-Shop are only sold for consumer use. You are obliged to use the goods for private purposes only. Commercial resale of the ordered goods is not permitted. REMY Skincare reserves the right not to accept orders which give the impression that they are made for the purpose of commercial resale of the goods. If a contract has already been concluded between REMY Skincare and you, we reserve the right to terminate it with immediate effect and to exclude you from purchasing our products in future.
12) OUR RESPONSIBILITY FOR LOSS OF DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these GTC, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking a contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the goods, and for defective goods.
We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13) PROMOTIONS, DISCOUNT OFFERS & VOUCHER CODES
Promotions, discounts and voucher codes redeemable on the Site are not valid in conjunction with any other offer or promotion. Only one promotional, discount or voucher code can be used per order.
Minimum spends may apply for certain promotions, discount or voucher codes.
It is not possible to apply a promotional code, discount code or voucher code to an order after the order has been submitted.
The length of time a promotion, discount code or voucher code is available, is set at our discretion and we have the right to remove or amend this at any time.
Promotions may be limited to one per product and not all products may be included in each promotion.
14) OTHER IMPORTANT TERMS
We may transfer our rights and obligations under a contract to another organisation, as long as that has no adverse effect on your rights under that contract.
You may only transfer your rights or your obligations under a contract to another person if we agree to this in writing.
Each of the clauses of these GTC operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these GTC, or if we delay in taking steps against you in respect of your breaking a contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
A contract is between you and us. No other person shall have any rights to enforce any of its terms.
These GTC are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.