Shipping Policy
Deliveries
Orders placed before 12.00 pm (GMT) will be dispatched on the same day, Monday to Friday:
Orders are shipped using Royal Mail Tracked delivery and Parcel Force and aim to be delivered in:
UK: 2-3 business days
EU: 3-5 business days
Rest of World: 6-7 business days
Please note that we cannot amend an order once placed. However, our customer service team will do its best to help where possible. If you need to make any changes to your order, please contact us at: enquiry@remyskincare.com with your full name, email address, order number and details of the changes required.
The delivery is made to the delivery address indicated by you when submitting your order.
Tracking
Your parcel will be delivered by Royal Mail or Parcelforce and you’ll receive tracking information as soon as your order is dispatched. From time to time, we may use other delivery providers, but this will be clearly stated on your dispatch email.
We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
Please be aware that deliveries are likely to occur Monday to Friday during business hours.
If after a failed delivery to you (caused by your failure to take delivery) and you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
The goods will become your responsibility and you will own the goods from the time we deliver the goods to the address you gave us.
Shipping Charges
Free in UK
EU: £10
USA
up to 2kg (up to 3 boxes of dual products - 6 month supply) £10
up to 3kg (up to 4 boxes of dual products- 8 month supply) £20
up to 4kg (up to 6 boxes of dual products -1 year supply) £30
Rest of World
up to 2kg (up to 3 boxes of dual products - 6 month supply) £20
up to 3kg (up to 4 boxes of dual products- 8 month supply) £30
up to 4kg (up to 6 boxes of dual products -1 year supply) £40