Refund & Exchange Policy

Refund and Exchange Policy

CANCELLATION RIGHT   (As Clause 7 in General Terms and Conditions)

We endeavour to provide quality products and want you to be satisfied with your purchase from REMY Skincare.

Note that where you have purchased one of our products from a Third-Party retailer, you must contact them should you wish to arrange a return.

If you have purchased your goods directly from REMY Skincare, then should you for any reason be unhappy with your purchase feel free to return the product for a full refund of the price of the product (shipping costs not included) within 14 calendar days of receiving them.

For most goods bought online you have the right to change your mind within a 14 calendar day cooling off period without giving reasons and receive a full refund in accordance with your legal right to withdraw from an online purchase under the Consumer Contracts Regulations 2013.

In order to change your mind within with the cancellation period, it is sufficient to send the notification to exercise your right to cancel before the end of the 14 calendar day period. The cancellation period is 14 calendar days from the day on which you or a third party designated by you took possession of the goods.

The Consumer Contracts Regulations 2013 state that there are instances where you do not have the right to change your mind

You don't have the right to change your mind in respect of: 

Personalised goods; and

Goods sealed for health protection or hygiene purposes, including cosmetics once these have been unsealed. 

Therefore, as our current products are included in this to be eligible for a return, your item must be unused, unopened and with all security seals still attached. Returns that do not meet our policy will not be accepted and not refunded.

To exercise your right to change your mind, you can call us or send us an e-mail: 

Email:
enquiry@remyskincare.com

Model cancellation form

If you want to cancel the contract, please fill out this form and send it back to REMY Skincare e-Shop, e-mail: enquiry@remyskincare.com

- I/we (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods 

- Ordered on (*) / received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of communication on paper)

- Date

(*) Delete as applicable. 

____________________________________

Consequences of Cancellation

If you change your mind and cancel the contract prior to dispatch REMY Skincare will refund all payments received from you, including delivery costs (with the exception of partial cancellations, and additional costs resulting from where you paid for a different type of delivery other than the cheapest standard delivery offered by REMY Skincare, promptly and at the latest within 14 calendar days from the day on which REMY Skincare receives your cancellation.

If you change your mind and cancel the contract after goods are dispatched REMY skincare will refund all payments received from you, excluding delivery costs (with the exception of partial cancellations, and additional costs resulting from where you paid for a different type of delivery other than the cheapest standard delivery offered by REMY Skincare), promptly and at the latest within 14 calendar days from the day on which REMY Skincare receives the goods back.

For these refunds, REMY Skincare will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. REMY Skincare may refuse to make any refund until we have received the goods back or until you have provided evidence that you have returned the goods to REMY Skincare, whichever is the earlier. You must return the goods without delay and in any event no later than 14 calendar days from the date on which you notify REMY Skincare of the cancellation of the contract as set out above. 

You have to pay the costs of returning the goods. You will also be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods. We may reduce any refund accordingly if this is the case. 

PROBLEMS WITH THE GOODS  (As Clause 8 in General Terms and Conditions)

Product related questions: if you have any product related questions, feedback and complaints about the products or if you wish to exercise your legal rights to reject goods for reasons that relate to the Consumer Rights Act 2015 which states your products must be as described, fit for purpose and of satisfactory quality which will apply if your product arrives broken or damaged. If you feel that any product you receive from REMY Skincare is not fit for purpose or of satisfactory quality, then you may have a legal right to have the product refunded or replaced, depending on the amount of time that has passed since the product was received by you, in which case please contact us at: enquiry@remyskincare.com

We will ask you to see photos of the goods, and if necessary, we will ask you to return the goods for further investigation as stated in return of Good (Clause 9). 

RETURN OF GOODS  (As Clause 9 in General Terms and Conditions)

In order to simplify processing, REMY Skincare ask you to take the following into account when returning the goods: 

In case of cancellation: 

Please return the goods to us in their original packaging. 

Return charges are at your cost in case of cancellation. 

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

Contact us at enquiry@remyskincare.com for which address to send the return to 

In all other cases: 

REMY Skincare can ask you to return goods if necessary, for further inspection. 

Return the goods to us in their original packaging. 

You can retrieve a shipping label via customer service at enquiry@remyskincare.com

Alternatively, you can arrange for delivery yourself. Our customer service will inform you how we will refund this, and to which address the goods need to be returned.

In all instances:

Once your return is received and inspected, REMY Skincare will confirm the receipt of the return by e-mail. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 14 calendar days, and a credit will automatically be applied to your original method of payment.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. 

If you have any questions, please email us at: enquiry@remyskincare.com